Complaints Policy

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Last updated: 30 June 2025

At Reflective Strategy, we aim to work with clarity, integrity, and respect. If you feel something has fallen short of that standard, whether in our communications, conduct, or services, we want to know.

You can contact us at any time by email:

📧 hello@reflectivestrategy.co.uk

Please include:

• A clear description of your concern or complaint
• Any relevant details (dates, correspondence, etc.)
• What outcome or response you’re hoping for
   

We aim to acknowledge all complaints within 2 working days and provide a considered response within 10 working days. If the issue is more complex, we’ll let you know and keep you updated.

• We take all complaints seriously and will review them fairly and in good faith.
• If we’ve made a mistake, we’ll say so and do what we can to put it right.
• If we disagree, we’ll explain our reasoning clearly.
• We see complaints not as threats, but as opportunities to reflect and improve.

Please refer back to this complaints policy if you would like to raise a concern.